The Feasibility of Fuzzy Sets Utilization in Quantifying the Results of Company Self-evaluation in Accordance With the EFQM Excellence Model

Chodúr Miroslav, Svoboda Jiří, Pálka Přemysl

Keywords:
fuzz y set, EFQM model, self-evaluation, IF-THEN rules

Abstract:
This paper elaborates on the possibility of utilizing fuzzy set methods in order to quantify the results of company self-evaluation in accordance with the EFQM model criteria. The general aim is to modify the self-evaluation method from the EFQM model with statistical utilization of fuzzy set methods in order to improve the aggregation of the indicators (criteria) and evaluate the self-evaluation results.

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